Your Account Controls

Where Are Your Twin Casino Responsible Gambling Tools?

Play only from 18+, and deposit limits, loss limits, session reminders, cool-off periods and self-exclusion sit in every account.

Set Your Deposit Limit

Licensed and regulated under MGA/B2C/227/2016, audited by GLI and eCOGRA.

Safety Net Details

Twin Casino Limits And Support Basics

You will know the age, licensing, helpline and contact details behind safe play here.

Minimum age18+

Licence heldMGA/B2C/227/2016

Helpline0800 654 655

Limit questions[email protected]

Tool List

Switch On The Controls That Fit Your Play

Every Twin Casino account carries these controls, because play is entertainment with a cost, never a way to earn.

Budget First, Play Second

Cap what can go in before a session begins, and turn this on whenever a planned budget matters more than an impulse.

Keep Losses Predictable

Set a ceiling on net losses across a session or a day, and switch it on when chasing money back has started to feel familiar.

Pauses That Wake You Up

Let the account flag how long you have been playing, and enable it when hours slip past without notice.

Take A Short Break

Step away for a set break without closing anything, and choose it when you need distance but want to come back later.

A Firm Line Instead Of Willpower

Close your play for good through the account itself, and choose it when any further access would do more harm than good.

Setting It Up

Four Steps To A Deposit Limit

This block settles how to put a limit in place and confirm it is really working.

Finding Your Profile

At The Limits Screen

Choose the section holding limits rather than payment details, and look for the control you want to adjust.

Pick Before, Not After

Pick deposit, loss or time control, choose a level that sits comfortably inside your budget, then save it.

Saved Versus Showing

Save the change and reload the page to see the limit displayed, so you know it is active for your play.

Does A Break Take Hours Or Months?

Step Back For A Few Days. Pick the time-out in your profile instead of closing the account: play freezes for a stretch you choose, from a day to a few days. Logins stay shut until the period runs out.

The Full Account Closure. Choose self-exclusion in the responsible gambling page when a pause is not enough: access to the casino account closes for up to 2 years. Nobody lifts it early, not even you.

No National Register Here. Set the exclusion in your own casino account, because New Zealand keeps no national self-exclusion register to fall back on. Lean on the Gambling Helpline Aotearoa for the days afterwards, and it will point you to people nearby.

When It Feels Heavy

From Playing Alone To Talking It Out

Every service below is free, confidential and based in New Zealand, so you know exactly who answers.

Gambling Helpline Aotearoa

Ring a free line any hour of the day or night when your own play or someone else's worries you; the conversation stays confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling, peer or cultural support at 18 clinics nationwide, for players and the relatives beside them, on weekdays. pgf.nz

Safer Gambling Aotearoa

Read the Health New Zealand guide for people who gamble and their families: it names the signs of harm and finds support close to home. safergambling.org.nz

When Play Stops Feeling Light

Catch a sign early and a small habit stays small before it costs you anything you care about. Once you spot one, set a limit before your next session or take a pause; both sit in your account, ready.

Read down the list and see how many of these sound like your last few sessions.

Chasing a loss with a bigger deposit
Checking the balance during dinner
Borrowing money to keep playing
Hiding sessions from your partner
Playing past the hour you promised
Feeling flat until the next login
Spending the grocery budget on spins

Help for your circle

Limits, Pauses And Reaching People

Twin Casino keeps these answers short, because a person asking them usually wants the next step, not a lecture.

My brother plays too much — can a helpline advise our family?+

Reach the Gambling Helpline Aotearoa on 0800 654 655, and relatives are welcome to ring the same line. Their team talks through what you are seeing and points your whānau to the counselling that fits, so you are not carrying it alone.

What does a cool-off do to my account, and when can I play again?+

A cool-off locks you out of play for the break you chose, and the account stays visible so you can still see your settings. Play reopens on its own once that period ends, which makes it the lighter option when you want distance rather than a full stop.

Can I cut a self-exclusion short and come back sooner?+

No. A self-exclusion runs for the whole period you picked, and it cannot be lifted early by anyone, including our support team. Treat the length as fixed from the start and choose a span that gives you real room.

Where do I go later if I want to change a deposit limit?+

Return to the same limits area in your account and adjust the figure there. Raising a limit is not instant, so pick a number you can live with before play rather than after a loss, and check the setting reads as you expect.

How do I shut my account down for good rather than pause it?+

Write to [email protected] and ask for permanent closure; support will confirm it with you. Closing is for when you want no return path, so say clearly that you mean permanent, and ask them to note it on your record.

Can I set my limits from my phone instead of a laptop?+

Yes. The mobile version of your account carries the same limits section, so the deposit, loss and time controls all sit on the small screen too. Open your profile on the phone before you play, so the figure is already in place.